It’s one thing to design a branch to meet the needs of today’s consumer.
It’s another to anticipate how brick-and-mortar facilities will be used in five, 10, or 25 years.
In the second part of our discussion of the evolution of credit union branches, Credit Union Magazine sought insights on this topic from Mark Maness, executive vice president of Consultants & Builders, Inc. (CBI), Norcross, Ga., and Lisa Darling, assistant vice president of human resources/quality assurance research & development at Visions Federal Credit Union, Endicott, N.Y.
